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Happy New Year from Technology Solutions and welcome to the Spring 2021 Semester! Technology Solutions (previously known as ACCC) is the university’s central IT department providing the UIC Community with the technology resources and services needed to help achieve academic excellence.

This month’s Tech Talk welcomes you to the spring semester and highlights the tech tools and resources available to help you start off the academic year strong.

 
 
 
 

Technology Solutions
While most services remain available and supported during this time, there are a few exceptions. Walk-in and in-person support are not available pending further notice. Phone, email and virtual support remains available.

Visit the Technology Solutions Operations page to obtain up-to-date tech support information, hours of operation, and service availability: accc.uic.edu/support/operations

 
 

Computer Labs
Computer labs are closed for the Spring 2021 semester. If you need access to specialized software, please visit go.uic.edu/virtual-computer-lab to learn how to access software through the Virtual Computer Lab.

 
 
 
 

Laptop/Hotspot Loaner Program
Technology Solutions has a limited quantity of University-owned laptops and hotspots to loan students who need reliable access to a computer and/or internet at home through the laptop/hotspot loaner program.

If you are enrolled in the Spring 2021 semester and are in critical need of a laptop or cellular hotspot, please review and submit this form: accc.uic.edu/forms/laptoprequest.

 
 
 
 

Printing Services
Printing this semester will be available at accessible Wepa print stations. Wepa is a cloud-based printing service that allows you to print directly from various sources including Blackboard, Google Drive, email, mobile, and USB. 

Visit the Wepa page to learn about touch-free printing, a list of available stations, and answers to frequently asked questions: accc.uic.edu/wepa

 
 

NEW Service & Support Platform Coming Soon!
Technology Solutions is looking forward to releasing a new Service Management tool later this semester. This modern, mobile-friendly platform will be used across the University of Illinois System and provides an easy-to-use, improved experience for finding and requesting services, asking questions and getting answers, and obtaining support. Stay tuned for more updates on this new and exciting tool in the coming weeks!

 
 
 
 

Study Spaces
The University has made additional on-campus spaces available for students to use for studying and participating in synchronous remote classes. See provost.uic.edu/study-spaces for a listing of these spaces.

 
 

Tech Support
Tech Support is available Monday through Friday 9:00am - 5:00pm for general technology services, and Monday through Friday 7:30am - 9:00pm for learning technology services. If you call after-hours, leave a message and a ticket will automatically be created on your behalf. Technology Solutions support staff will follow up with you as quickly as possible during support hours.

Email: consult@uic.edu
Phone: 312-413-0003

  • Option 1 for learning technologies
  • Option 9 for general support
 
 
 
 

Visiting the UIC Library
The UIC Library is open for the Spring 2021 semester on a limited basis and has implemented a system that incorporates social distancing and safety practices in response to COVID-19. This system allows students to reserve a seat in the Chicago campus libraries while adhering to university safety measures. To learn how it works and to reserve a seat, please visit library.uic.edu/help/article/10121/visiting.

 
 

Self-Support
Have a question? Visit answers.uic.edu to search for answers to frequently asked tech questions.

 
 
 
 

Blackboard
As classes resume this spring, and with the increased global adoption of online teaching, we kindly ask everyone to plan ahead and be prepared for any technical problems, either in the learning systems (Blackboard and Blackboard Collaborate) or the users’ technology (Wi-Fi and computer), and to be patient if these problems occur. To stay updated on service outages, visit go.uic.edu/service-notices.

As a reminder, Blackboard performs optimally on Chrome, Microsoft Edge (Chromium), Firefox and Safari. Application sharing in Blackboard Collaborate is available on Chrome, Microsoft Edge (Chromium) and Firefox, with no plugins required. It is not yet available in Safari. Older versions of these browsers and Internet Explorer should be avoided. And remember, with any browser, enabling third-party cookies is important, otherwise many of our third-party integrations won't work. Here is how to enable cookies: answers.uillinois.edu/uic/99608

To troubleshoot Blackboard Collaborate consult this document: answers.uillinois.edu/uic/75741

 
 
 
 

Blackboard App
Don’t forget to download the Blackboard App to your smartphone. The Blackboard App is free to download and available on iOS and Android mobile devices. Using the app, you can access course materials, join Collaborate sessions, send messages, and more all from your smartphone!

 
 
 
 

Socrates Chatbot
Socrates, a chatbot available on the Blackboard login page, offers on-demand support and answers to frequently asked questions related to Blackboard, password assistance, course activities and more! Socrates is available 24 hours a day, 7 days a week. To start a conversation with Socrates, simply go to the Blackboard login page, click the purple icon button in the lower right hand corner and the chat box will appear.

 
 
 
 

Update Name & Pronouns
Students can enter name pronunciation, preferred names and personal pronouns (e.g. he, him, his) in Blackboard. This can help instructors and classmates get to know you, your name, and your gender identity. To update your preferences, go to a course in Blackboard, click on the My Information link in the Course Tools Area and enter your information.

 
 
 
 
 
 

LinkedIn Learning
Access over 15,000+ valuable courses in Business, Creative and Technology fields. Available 24/7 for convenient, self-paced learning, LinkedIn Learning can help you learn new skills, master software and applications, and help you succeed in your courses. LinkedIn Learning is available for FREE to all UIC students.

To access visit go.uic.edu/LinkedInLearning and sign in with your UIC NetID and password.

 
 
 
 

Online Terms
New to online learning? Overwhelmed with the tools, technologies and terms? Don’t let acronyms and IT jargon hinder your understanding of the online learning environment. This article contains the most common online terms, technologies and acronyms to get you up to speed. accc.uic.edu/news-stories/online-learning-terms

 
 

Netiquette
The quality of your interactions with instructors and classmates will have a major impact on your experience as an online student. “Netiquette”, or how to communicate appropriately online, is important to your online learning experiences. Technology Solutions is here to provide you with some quick Netiquette tips!

  1. Familiarize yourself with the web conferencing tool(s) you will be using. Know how to join, mute, chat, screen share, and use all the features. The web conferencing section below contains a link with web conferencing resources, including user guides.
  2. Review & follow instructor communication guidelines. Review the syllabus and instructor’s guidelines on expectations, participation requirements, and classroom conduct.
  3. Turn your camera on, actively participate & introduce yourself when you speak. If possible, turn your camera on and let the instructor and classmates see you. When you do speak, introduce yourself so the instructor, and class, knows who is speaking.
  4. Mute yourself when not speaking. Always mute yourself when not speaking. Noises in your environment, such as noisy neighbors or traffic sounds, can be picked up by audio and are disruptive to the class.
  5. Select a quiet space with little to no distractions to help you stay focused. If possible, select a quiet space away from any distractions. Keep pets and children out of your space during class. Turn off your phone and TV.

Read more on Netiquette and best practices: accc.uic.edu/news-stories/netiquette

 
 
 
 

Web Conferencing
Did you know Technology Solutions supports Blackboard Collaborate, Zoom, Google Meet, and Microsoft Teams? As a UIC student, you have access to these communication tools for meeting with fellow students, and collaborating with your teams. While these tools provide similar services, they have different features and user cases. Learn more about how to select the right tool for your needs: go.uic.edu/web-conferencing

 
 
 
 

Each year, the UIC Information Security and Privacy Office receives many reports of email and telephone scams targeting students. These attacks target local and international students, and may be financially motivated or attempt to steal login credentials to leverage for further attacks. Students should be aware of the common scams encountered by the UIC Community:

  • Fake Jobs
    Cybercriminals are targeting students eager for work with fraudulent job offerings that attempt to steal sensitive information or request funds in the form of cash transfers, Bitcoin payments, or gift cards.
  • Email & Phishing
    Phishing emails are a type of email scam where an attacker impersonates a person, company, brand, organization, or other entity with the goal to get you to click on a link or open a file attachment. Links redirect to fake pages and attempt to collect login credentials, while file attachments, if opened, can install malware on your computer.
  • Text & Phone
    Criminals will call victims and impersonate government organizations (IRS, ICE etc), charities, and even local authorities to scare targets into sending funds, payments or Bitcoin to avoid negative consequences, such as getting arrested. 

Learn more about these scams, how to protect yourself and what to do if you think you’ve been a victim of a cyber attack: accc.uic.edu/news-stories/cyberscams

 
 
 
 

Officials at the University of Illinois at Chicago, along with public health officials, both locally and nationally, are closely monitoring the COVID-19 outbreak.

UIC Today, the campus news provider, publishes the Circle Back to Campus e-newsletter every Thursday with important news, updates, and information on the university’s response to COVID.  You may also visit today.uic.edu/coronavirus for updates.